Why us

Service that matches the software.

A dedicated Customer Success Manager per customer. Response-time SLAs in writing. Quarterly business reviews. No call centre, no ticket lottery.

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Named CSM per customerResponse-time SLAQuarterly business reviewAnnual roadmap call
The contract

What we put in writing.

Every implementation contract includes these service commitments, by clause number.

Named CSM
  • One CSM per customer
  • Reachable on phone + WhatsApp
  • Knows your data, your config, your team
Response SLA
  • Severity 1 — acknowledge in 30 min
  • Severity 2 — within 2 hours
  • Severity 3/4 — within 1 business day
Quarterly review
  • Usage metrics walk-through
  • Backlog grooming with your team
  • Upcoming-feature preview
Annual roadmap
  • Modules you're using vs. wanting
  • Custom adapter requests
  • Honest answer on timelines
Escalation path
  • CSM → Service head → Director
  • Named at every level, not a queue
  • 30-min response at escalation
Status reporting
  • Monthly written status note
  • Incident post-mortems shared
  • Roadmap delivery confidence

Want to read a real CSM-handoff document?

On a demo call we can share an anonymised sample so you see exactly what we put in writing.

Request a demo